Privacy Policy VR7Group — Our Commitment to Protecting Your Personal Data

Vr7group ("We", "Platform") takes player privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you register, log in, play, or interact with any part of the vr7group platform.

This policy applies to all channels of our platform, including the main website, mobile app (where applicable), and any official communications from vr7group. We encourage you to read this document carefully and contact our support team if any section is unclear or requires further clarification.

Depending on how you interact with our platform, vr7group may collect the following categories of data:

We do not collect sensitive personal data such as health information, religious beliefs, or political views unless specifically required by law.

Vr7group uses your personal data only for the following legitimate and stated purposes:

• Account Management: To create, verify, and manage your player account, including KYC and identity verification processes.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions related to your account.
• Service Provision: To enable access to games, betting, and all features of the vr7group platform.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, or any unauthorized use of the platform.
• Legal Compliance: To fulfill regulatory compliance obligations, reporting requirements, and cooperation with authorities when required.
• Platform Improvement: To analyze usage patterns and improve overall service quality, technical performance, and user experience.
• Communications: To send important account notifications, security alerts, and — with your consent — promotional information.

Vr7group does not sell your personal data to any third party. However, for platform operational purposes, your data may be shared with the following categories of parties on a need-to-know basis only:

• Payment Providers: DuitNow, FPX, Touch 'n Go, Boost, GrabPay, and the banks involved in processing your transactions — only the minimum data required to complete the transaction is shared.
• Game Providers: Third-party game companies providing slots, live casino, or other games within the vr7group lobby — limited to anonymous player IDs, without full names or financial details.
• Technical Service Providers: Companies providing server infrastructure, cybersecurity, or analytics services — subject to strict confidentiality agreements.
• Regulatory Authority: Where required by law, court order, or an official request from a competent enforcement agency.

All third parties receiving data from vr7group are contractually bound to use that data solely for the specified purpose and may not transfer it to any other party.

Vr7group implements multiple layers of security to protect your personal data from unauthorized access, loss, or misuse:

• 256-bit SSL Encryption for all data communications between your device and our servers.
• Data encryption at rest — data stored in our databases is protected with AES-256 encryption.
• Role-based access control — only staff with specific authorization may access player data, and every access is recorded in an audit log.
• Continuous security monitoring — our systems are monitored 24/7 to detect any suspicious activity or intrusion attempts.
• Penetration testing conducted periodically by independent security experts to identify and address vulnerabilities.
• Two-factor authentication (2FA) available for all accounts as an additional layer of security.

Vr7group retains your personal data for as long as your account is active and as long as it is necessary to fulfill the purposes stated in this Policy, or as required by applicable law.

General data retention period guidelines:

• Active account data: Retained for as long as your account is active.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with financial compliance requirements.
• Support communication logs: Retained for 3 years from the date of last interaction.
• Technical data (server logs, IP): Retained for 12 months for security and investigation purposes.
• After account closure: Minimum data is retained for the period required by law before being permanently deleted.

Vr7group uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform operations — login, sessions, and security. Cannot be disabled.
• Performance Cookies: Collects statistical information on how users interact with the platform to help us enhance quality.
• Functional Cookies: Stores your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand traffic and usage patterns for continuous platform improvement.

You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the vr7group platform.

As a vr7group user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the vr7group support team via 24/7 live chat. We will process your request within 30 days of receipt.

The vr7group platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from anyone under the age of 18.

Should we discover that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on vr7group may contact our support team for prompt action.

Vr7group reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. The latest version of this Policy will always be available on our website with a clear update date.

For material amendments — meaning changes that significantly affect how we process your data — vr7group will notify active users via in-account notifications or email at least 14 days before the amendment takes effect. Continued use of the platform after the effective date constitutes acceptance of the amendment.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the vr7group website.
• Support Email: [email protected] (recommended for privacy inquiries requiring written documentation)

We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests exercising your personal data rights (such as access, correction, or deletion), processing may take up to 30 days depending on the complexity of the request.